Terms and Conditions

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 ​CLE Unleashed Raw Disclaimers, Terms and Privacy Legal Disclaimer: CLE Unleashed recommends that you consult your veterinary professional before starting your pet on a commercially prepared, home-prepared cooked or raw diet, especially if you have a special needs companion animal. Some of our products are USDA/USDC inspected products with safe handling instructions on the cases. The use of these products outside these guidelines established by federal and state standards is the sole and separate responsibility of the member.  CLE Unleashed accepts no liability or responsibility for these uses.
 
You agree to all of the participation (ordering, paying and pick-up) requirements and guidelines listed on our website and email messages. You understand that placing and retrieving your order(s) within these stated requirements and guidelines is your responsibility. All members must place advance orders through the CLE Unleashed databases during the open order period(s). All members must pick-up their order(s) at CLE Unleashed on the pick-up date(s), at the specified time/timeframe listed and approved by you.  Note: If you previously confirmed for delivery at a specific time/date, and as a result of your confirmation the order is left at the delivery site, and you subsequently fail to pick up your order, you agree to forfeit your order in full without reimbursement or a refund.
Any shortages, weight changes, and/or discrepancies are to be noted on your individual invoice and must be declared before you leave the pick-up site. We do not backorder. In addition, it is your responsibility to review your order and products before you leave the pick-up site for accuracy, to ensure correct product was ordered and delivered.
 
All activities associated with the group, including pick-ups and ordering, are done at your own risk. You agree to defend, indemnify and hold harmless CLE Unleashed and its respective members, service providers, and suppliers from and against all claims and expenses, including attorneys' fees, arising out of your use of any product or service.  CLE Unleashed are not responsible for any misrepresentation(s) by suppliers.
 
All sales are final: All perishable (fresh or frozen) food products are non-returnable. The buyer assumes all risks associated with the use of these goods, whether used alone or in combination with other products. It is expressly understood that we are not responsible and will not be held liable for damages and/or injury caused by the use of any of these products, and that our liability ceases with prudent delivery of these products to our pick-up locations.

Credits and Refunds: We purchase product on your behalf with the intent for pickup. In some cases, the products you ordered, were invoiced, and have paid for are not available from the supplier when our order is processed. Where it's feasible we will place another order to fill the backordered products(s). If the products are still not available, we will issue a credit to your account. In order to keep our operating costs low, we generally do not issue refunds for payments previously made to CLE Unleashed. Any decision to refund a payment will be at the sole discretion of the management of CLE Unleashed. 

Terms of Use: 
The CLE Unleashed website and associated emails are intended to be a source of information and supplies for raw food for people and to people who have chosen to feed fresh foods to their companion animals. The group list may provide information on nutrition and other pet issues that are the not evaluated by the FDA, AAFCO, are the sole opinion of the author, and are not official statements of CLE Unleashed.
 
Information provided by the CLE Unleashed website, associated emails and group members are to be used for educational purposes and to help you make your own decisions regarding your and/or your animals' health. We hope that you will find the information helpful. In compliance with FDA regulations: These statements have not been evaluated the FDA.

​Products sold through this group are not intended to diagnose, treat, mitigate, cure or prevent any disease.

All products sold by CLE Unleashed are intended for pet use only and are not suitable for human consumption under any circumstances. This includes normally human grade products once they have been handled, stored or transported by What the Raw and CLE Unleashed.

As a condition of your use of the CLE Unleashed website, you warrant and represent that you will not use the group for any commercial purposes or for any purpose that is unlawful or prohibited by these terms. Furthermore, you specifically agree not to use this group to solicit the members for any purpose including commercial and/or fund-raising purposes. Sending commercial email information and/or solicitations is strictly prohibited and a violation of the terms and conditions of the use of our website. Such violation may result in civil and/or criminal penalties against the sender and those assisting the sender.  You also agree not to post/share any information from the protected areas of our website to any non-member.  This includes emailing, posting on social media, etc.
 
Privacy Statement: Protecting your privacy is important to CLE Unleashed and we keep your personal information confidential. CLE Unleashed, as an online resource, transacts with its members electronically. When you sign up for any CLE Unleashed service or product, you consent to receive electronically from CLE Unleashed notices, agreements, disclosures, reports, documents, communications, or other records. You agree that CLE Unleashed can send you electronic notices in the following ways: to the email address(es) that you provided to CLE Unleashed. The delivery of any notice from CLE Unleashed via regular email is effective when sent, regardless of whether you read the communication when you receive it or whether you actually receive the delivery. Your only method of withdrawing consent to receive notices electronically is to terminate your membership or to have your membership terminated by CLE Unleashed.
 
We collect and store your personal information you provide in a database for our use only. Information you enter on the databases is not available to other CLE Unleashed members.  We make every effort to preserve your privacy; however, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is required to comply with a current judicial proceeding, criminal investigation, court order, or legal process served on CLE Unleashed. We may also share your personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of CLE Unleashed's assurances, or as otherwise required by law.
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CLE Unleashed Release of Liability and Site Rules
Release of Liability: I agree to defend, indemnify and hold harmless CLE Unleashed and its respective members, service providers, and suppliers from and against all claims and expenses, including attorneys' fees, arising out of my use of any product or service.
 
I understand and agree that my presence on site, where I pick up my order, are at my risk and my risk alone. Animals and young children must be accompanied by an adult and kept under control at all times.

CLE Unleashed Member Code of Conduct Form
 
Code of Conduct: All CLE Unleashed members must agree to and follow the below member requirements:
 
1) PICK-UP:  All members must place advance orders through the CLE Unleashed website during the open order period(s).  Member’s orders must be picked-up at the specified pick-up date(s), and during specific pick-up times as listed on the confirmation request. If you previously confirmed for delivery at a specific time/date, and as a result of your confirmation the order is left at the delivery site, and you subsequently fail to pick up your order, you agree to forfeit your order in full without reimbursement or a refund.
 
2) STAY CURRENT: Pay any money requests sent to you via invoice and outstanding balance notices within 24 hours or by the specified due date. Keep current with notices and announcements made through email; we do not contact people individually as a rule unless you are overdue on your payment or have not confirmed your order.  In those cases, we may contact you via email, phone or text. Nearly all communication is made via emails, so make sure you are reading these messages regularly.  Read and respond to direct emails.
 
Non-Compliance and Membership Suspension/Cancellation: Members that fail to pick-up their order(s) on the pick-up date(s), and during specific pick-up hours listed more than once per year or once per every four (4) orders placed will have their membership suspended indefinitely/cancelled. Members that do not pay outstanding balances within 24 hours will have their membership suspended until the balance is paid
in full including all late fees.